Hello Sawubona Howzit

Read answers to the most commonly asked questions.

What payment methods do you accept?

Our payments are processed by Payfast – a reputable and widely used online payment gateway in South Africa.

It’s a secure platform that allows online shoppers to pay for goods easily, with different payment methods including:

  • Credit cards, debit cards, (Visa, Mastercard)
  • Mobile wallets
  • Instant EFT
  • Apple Pay
  • Samsung Pay
  • Capitec Pay
  • Mukuru Pay
  • SnapScan & Zapper
  • PayPal
  • MTN MoMoPay
What is your return/exchange policy?

Our refund and returns policy lasts XX days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How long does shipping take?

In order to keep dress prices as low as possible for you, we don’t store stock of stresses in different sizes.

As soon as you order your dream dress in your required size, our experienced dress makers will get to work making your unique dress.

This will take 5-6 working days, and then take a further 3-5 days for quality control and shipping.

All in all, you can expect your dress within 10-14 days.

Where do you deliver?

Currently, we only deliver to …

How can I track my order?

Explain the tracking process and where to find tracking information.

How do I find the right size?

Size Chart:
We provide a comprehensive size chart on each product page. This chart includes measurements for bust, waist, and hips in various sizes.

Measurement Instructions:
To ensure the best fit, we recommend measuring yourself carefully using a flexible measuring tape. Detailed instructions on how to measure yourself accurately are available on our [link to measurement guide page].

Returns/Exchanges:
If the dress doesn’t fit perfectly, you can return it within [number] days for a full refund or exchange. Please refer to our return/exchange policy page for complete details and conditions.

Are the colours shown on the website accurate?

While we strive to accurately represent the true colours of our dresses in the photos, please note that colours may appear slightly different on your screen due to variations in monitor settings and lighting.

What materials are your dresses made of?

Our dresses are crafted from a variety of high-quality fabrics, including:

  • Satin:
    Known for its luxurious shine and smooth drape.
  • Chiffon:
    A lightweight and airy fabric that flows beautifully.
  • Lace:
    Delicate and romantic, adding a touch of elegance to any dress.
  • Tulle:
    Adds volume and creates a whimsical effect.
  • [List other fabrics used]: [Brief description of each fabric]
Can I customize a dress?

Our mission is to provide beautiful Matric & Occasional dresses at affordable prices.

As soon as customisation is brought into the dress making process, the time and design requirements increase, thus bringing the price up.

We are happy to provide personalised dress customisation services, however, please be prepared to increase your budget by R5,000 – R15,000.

Alternatively, you can buy our ready to wear dresses and take it to a local dress maker to have modifications made.

Emails us at info@dressyomo.co.za with your customisation requirements and dress reference if you are keen to have customisations made.

How do I cancel or modify an order?

You can usually cancel or modify an order within 2 business hours.

Please contact us to cancel or modify your order.